Common questions

No. The Free plan costs nothing and needs no card details. You sign up, answer the setup questions and your site is live. You only enter payment details if and when you choose a paid plan.

Most people are live the same day. Setup is a series of questions — your trade, the towns you cover, your services, your photos, your logo and colours — and Orvia drafts the wording for you to edit. An hour of concentrated effort is typical.

Free is £0. Website is £15 a month and includes your own web address and three local area pages. Starter is £29 a month and adds the CRM, jobs and customers, unlimited area pages, unlimited quotes and five invoices a month. Pro is £79 a month with unlimited invoicing, the job map, gallery, referrals and up to five team members. Enterprise is priced individually.

Annual payment is available on the paid plans at roughly ten months for twelve.

No. The two optional extras are clearly priced: a web address, charged at live registry cost plus a small margin and renewed yearly, and the phone add-on at £6 a month for a text number or £12 a month plus £25 setup for the assistant landline.

Yes, up or down, at any time from your billing screen. Your site, customers and history stay where they are; only the features available to you change.

You do. When you buy a domain through Orvia it is registered in your business's name with your business as the legal registrant. If you ever leave, you take it with you.

Yes. Point it at Orvia and we will guide you through the settings, or we can do it with you. You keep it wherever it is currently registered if you prefer.

You get standard reminder emails first. If payment still has not gone through, your site stays live for a 14-day grace period, then falls back to your Orvia address while renewal reminders continue. We do not let a domain lapse quietly.

No one can promise rankings, and you should be suspicious of anyone who does. What Orvia does is give you the things that make ranking possible: fast server-rendered pages, a genuinely different page for each town you cover, correct titles and descriptions, machine-readable business details linked to your Google profile, and a sitemap. The rest is reviews, time and being genuinely local.

You do. Your customers' details, jobs, quotes, invoices and photos belong to your business. Orvia processes them on your behalf under the Data Processing Agreement, and does not sell or share them.

Yes. Customers, enquiries and consent history can be exported, and documents can be saved as PDFs. Nothing is held hostage.

Nothing is opted in by default and nothing is inferred. Marketing permission is asked for only after an enquiry has actually been sent, recorded per channel — email, text, WhatsApp, phone — with the date, the wording shown and the version of the notice in force at the time. Withdrawals are recorded the same way and suppress future marketing immediately. Every customer site has its own privacy notice.

On Starter, Pro and Enterprise, if a whole month passes with no enquiries at all, your subscription pauses automatically and does not charge again until a new lead comes in. There is nothing to claim and nobody to ring.

Yes. Paid plans are monthly and you can cancel from your billing screen. Cancelling stops future payments and ends access to paid features at the end of the period you have paid for.

Cancelling stops billing but keeps your account and data, so you can come back. Deleting removes your account and its data permanently and cannot be undone. They are separate actions on purpose, and deletion asks you to confirm.

Orvia is supplied for business use, so consumer cancellation rights for online purchases do not apply. If something has genuinely gone wrong at our end, get in touch and we will sort it out. Domain registrations cannot be refunded once the registry has taken the money.

Plan prices are shown as published on the pricing page; your invoice shows the VAT treatment that applies. Within Orvia, VAT on your own quotes and invoices is optional per business and switched off by default, so sole traders below the threshold are not forced to display it.

Email support on every plan, prioritised on Pro, and dedicated support on Enterprise. There is also a written setup guide and short walkthrough videos.

Yes, continuously, and improvements reach every customer on the relevant plan without an upgrade project. Quotes, invoices, the customer portal and local area pages were all added after launch. Card payments on invoices and accounting integrations are the areas we are looking at next.